Fairgo Responsible Gaming
At Fairgo Casino, we want gaming to remain a fun and entertaining pastime for every player who joins us. We recognize that for a small number of people, gambling can become a problem, and we take our responsibility as an operator seriously. This page explains the tools, resources, and commitments we have put in place to help you stay in control while enjoying everything Fairgo Casino has to offer.
Our Commitment to Safer Gambling
We believe that responsible gaming is a shared responsibility between us and our players. We design our platform, our promotions, and our customer support processes with player wellbeing in mind. When you sign up to Fairgo Casino, we ask you to consider gambling as a form of entertainment rather than a way to make money, and we encourage you to set limits before you start playing.
We continuously review our practices to ensure that Fairgo casino australia login and account verification processes support safer play. Our team monitors account activity for signs of potentially harmful behavior, and we may reach out to you directly if we notice unusual patterns, such as rapidly increasing deposits or extended play sessions.
Who Should Be Cautious About Gambling
We remind all our players that certain groups should be especially careful when gambling online. We advise against gambling if you:
- Are under 18 years of age or the legal gambling age in your jurisdiction
- Gamble to escape stress, boredom, or personal problems
- Chase losses or gamble with money intended for essential expenses
- Feel anxious, irritable, or preoccupied with thoughts about gambling
- Have a history of substance abuse or addictive behavior
If any of these apply to you, we strongly recommend reviewing the self-help resources listed below before you continue using our services.
Tools We Offer to Help You Stay in Control
We provide a range of account management tools designed to give you greater control over your time and spending when you play at Fairgo. Whether you access our site through the Fairgo casino app, the Fairgo casino mobile login, or our desktop platform, these tools remain available across every version of our casino. We also encourage players to review the terms of any Fairgo Casino bonus carefully, ensuring wagering requirements do not encourage overspending.
Deposit Limits
We allow you to set daily, weekly, or monthly deposit limits on your account. Once you reach your chosen limit, we will prevent further deposits until the period resets. If you wish to lower your limit, we apply the change immediately. If you wish to increase it, we impose a 24-hour cooling-off period before the new limit takes effect, giving you time to reconsider.
Loss and Wagering Limits
In addition to deposit limits, we offer the option to set loss limits and wagering limits. These tools help you track how much you are spending on pokies, table games, video poker, and other titles available in our lobby, so you never lose sight of your overall budget.
Time-Out Periods
We understand that sometimes players simply need a short break. Our time-out feature allows you to suspend your account for a set period, ranging from 24 hours to several weeks. During this time, we will block access to your account, and we will not send you marketing emails or promotional notifications.
Self-Exclusion
For players who need a longer-term solution, we offer self-exclusion for periods of six months, one year, or longer. Once you activate self-exclusion, we close your account, remove you from our mailing lists, and prevent you from registering a new account with us for the duration of the exclusion period. We take this commitment seriously, and our team works to ensure that self-excluded players are not able to bypass these restrictions.
If you wish to reopen your account after a self-exclusion period ends, we require a formal request along with a mandatory cooling-off period and a review by our support team before reinstating access.
Reality Checks and Account History
We provide reality check notifications that remind you how long you have been playing during a session. These pop-up reminders appear at intervals you choose, helping you stay aware of your gaming time without needing to track it manually. We also give you access to your full account history, including deposits, withdrawals, and wagering activity, so you can review your patterns whenever you choose.
Age Verification and Account Protection
We only permit registered players who are 18 years of age or older, or the minimum legal gambling age in their jurisdiction, whichever is higher, to open an account with us. During our Fairgo Casino sign up process, we require identity verification documents to confirm your age and identity before we authorize withdrawals. We also encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing gambling websites, including Fairgo casino online.
We take account security seriously as part of our responsible gaming framework. We recommend that you never share your Fairgo login credentials with anyone else, and we advise you to use a strong, unique password for your account.
Recognizing Problem Gambling
We want you to be aware of the warning signs that may indicate a gambling problem. We ask you to pause and reflect if you notice yourself:
- Spending more time or money gambling than you originally intended
- Borrowing money or selling possessions to fund gambling
- Lying to family or friends about the extent of your gambling
- Neglecting work, relationships, or responsibilities because of gambling
- Feeling unable to stop despite wanting to cut back
If you recognize any of these behaviors in yourself, we encourage you to use the tools described above or to seek professional support without delay.
Support Organizations We Recommend
We work alongside independent organizations that specialize in problem gambling support. We encourage every player who feels they need help to contact one of the following services, all of which offer free and confidential assistance:
- Gambling Help Online (Australia) – gamblinghelponline.org.au
- Gambler's Help – 1800 858 858
- Lifeline Australia – 13 11 14
- BeGambleAware – begambleaware.org
- Gamblers Anonymous – gamblersanonymous.org
Our support team, available through LiveChat, email, or callback, can also point you toward these resources if you reach out to us directly at support@fairgo.com.
How We Handle Requests
We process all responsible gaming requests, including deposit limit changes, time-outs, and self-exclusion, through our customer support channels. When you contact us, we will confirm your request, explain the steps involved, and apply the changes to your account in line with the timelines described above. We do not charge any fee for activating responsible gaming tools, and we never encourage you to reverse a self-exclusion decision once it has been made.
Our Ongoing Responsibility
We regularly review and update our responsible gaming policies to reflect best practices in the industry and to comply with the requirements of our Curaçao license. We remain committed to providing a safe, transparent, and enjoyable environment for everyone who chooses Fairgo Casino for their entertainment. If you have questions about any of the tools or resources described on this page, our support team is available 24/7 to assist you.
FAQ
What tools does Fairgo offer to help me control my gambling?
We provide deposit limits, loss and wagering limits, time-out periods, self-exclusion, and reality check notifications so you can manage your play across every version of our casino, including the Fairgo casino app and mobile login.
Who should be especially cautious about gambling?
We advise caution if you are under the legal gambling age, gamble to escape personal problems, chase losses, feel anxious about gambling, or have a history of addictive behavior.
What is the difference between a time-out and self-exclusion?
A time-out lets you suspend your account for a short period, from 24 hours to several weeks, while self-exclusion is a longer-term commitment lasting six months, one year, or more, during which we close your account entirely.
How do I increase or decrease my deposit limit?
We apply reductions to your deposit limit immediately, but if you wish to increase it, we require a 24-hour cooling-off period before the new limit takes effect.
Which support organizations can I contact for help?
We recommend Gambling Help Online, Gambler's Help, Lifeline Australia, BeGambleAware, and Gamblers Anonymous, all of which offer free and confidential assistance to anyone affected by problem gambling.
Does Fairgo charge a fee for activating responsible gaming tools?
No, we never charge a fee for setting limits, requesting a time-out, or activating self-exclusion on your account.
Content updated: September 16, 2026